Exchanges / Returns
If you are not 100% satisfied with your purchase, Carter's offers you the possibility of making changes or returns, provided that:
1. Products are eligible for exchange or return.
Returns and exchanges of personalized or final clearance products are not accepted.
2. They have been purchased directly from our website carters.es
Returns of products purchased in other stores must be managed directly with the establishment where the purchase was made.
3. You request the exchange or return within 30 calendar days after receiving the order.
Returns will not be accepted outside this period.
4. The products are in their original condition, with labels and packaging.
They must not have been worn, washed or altered in any way.
Is there a cost for exchanges or returns?
Changes: They are completely free.
Returns: They have a cost equivalent to standard shipping, which will be deducted from the refund.
When will I receive my refund?
The refund will be processed by Shopify once we receive the products at our warehouse. The estimated time for you to see it reflected is 5 to 10 business days, depending on the payment method.
Can I cancel my order?
Orders can be cancelled if they have not yet been shipped. Please contact our customer service team as soon as possible to arrange the cancellation.
How do I make an exchange or return?
You can manage your exchange or return by clicking on the "Request exchanges/returns" button and following the instructions. You will need your order number and email address.
What do I do if I received a defective or incorrect product?
What do I do if I received a defective or incorrect product?
Can I return part of my order?
Yes, you can return any products you wish, as long as they comply with our returns policy.
What happens if my return does not comply with the policies?
If the returned product does not meet the specified conditions (original condition, labels, etc.), we will not be able to process the refund and the product will be returned to your address.
